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Privacy Policy

Effective Date: December 13th, 2024
Last Updated: December 13th, 2024

The Aider is committed to protecting your privacy and ensuring your personal information is handled responsibly and in compliance with Ontario’s privacy laws and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of personal information:

  1. Contact Information: Name, phone number, email address, and physical address.

  2. Service Details: Information about your moving or junk removal needs (e.g., date, location, and type of service).

  3. Payment Information: Credit card or banking details for payment processing (processed through secure third-party providers).

  4. Website Usage Data: IP address, browser type, and pages accessed for website improvement.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide quotes and complete your requested services.

  • To process payments securely.

  • To communicate with you about your bookings, inquiries, or updates to our services.

  • To improve our website and customer experience.

  • To comply with legal obligations or respond to lawful requests.

We will only use your information for the purposes stated above unless we obtain your explicit consent for other uses.

Sharing your information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in delivering services (e.g., payment processors).

  • Legal Authorities: When required by law, such as responding to legal requests or protecting against fraud.

All third parties we work with are obligated to protect your information and use it only for the purposes specified.

Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us directly.

Security of information

We use industry-standard security measures to protect your personal information, including:

  • Secure servers and encrypted communication.

  • Restricted access to personal information within our organization.

  • Regular monitoring for potential vulnerabilities.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure.

Retention of information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Under Ontario and federal laws, you have the following rights:

  1. Access and Correction: Request access to your personal information and correct any inaccuracies.

  2. Withdraw Consent: Revoke your consent for certain uses of your information.

  3. File a Complaint: Contact us or the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

Cookies and tracking

Our website uses cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any information.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

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